Refund & Cancellation Policy

1. What this policy covers

The “Private” plan — creating and keeping one character private, ¥500 including tax. It is a one-time purchase with no automatic renewal and no recurring billing. Creating a character on the free “Public” plan costs nothing, so it falls outside this policy.

2. Refunds after purchase

Checkout for the “Private” plan happens after we have received your photo and work on your character has begun. There is therefore no such thing as cancelling before generation starts.

Because of the nature of a digital product, we cannot generally refund a purchase. Each character costs us a non-reversible call to an external image-generation API.

3. If your character could not be made

In the following cases we do not charge you (and refund in full if you have already paid).

• A technical failure on our side prevented the character from being generated.
• We declined to generate from that photo on safety grounds.

If you simply do not like the result, one remake is free. The remake uses the same photo we already hold (the AI produces a different result each time, so the outcome will differ). Any remake after that requires a new purchase.

If you want to use a different photo, delete your current character and apply again. ⚠ In that case the deleted character is not refunded (Article 5), so on the Private plan this means buying again. Please try the free remake first, or talk to us at support@jugoya.ai.

This does not apply when generation failed. In that case you can retry with a different photo directly from the “My villager” screen.

4. Cases where we will consider a refund anyway

Notwithstanding Article 2, we consider refunds individually in the following cases.

• A prolonged service outage for which we are responsible.
• A billing error or a duplicate charge.
• Generation remains incomplete for reasons on our side.
• Any other case where a refund is appropriate.

5. Period of use

The “Private” plan is a one-time purchase with no expiry. We do not refund a character that you have deleted. If we discontinue the service during the beta, we will contact you in advance and discuss how to proceed.

6. How to request a refund

Write to support@jugoya.ai with the email address you entered at purchase and an explanation of the situation. We reply within 5 business days. Refunds are, as a rule, returned to the credit card used for the payment.

7. Contact

For questions about cancellation or refunds, write to support@jugoya.ai.